Refund Policy

Cooling-off and eligibility

Consumers in the UK generally have fourteen days to cancel distance contracts, subject to exceptions for sealed goods that are not suitable for return due to health protection if opened. Food supplements may fall under these rules depending on how the product is supplied.

Faulty or damaged items

If an item arrives damaged or not as described, contact us promptly with details and images where helpful. We will offer repair, replacement, or refund where required by consumer law.

Process

Email contact@gloxareldhun.world with your order reference. Approved refunds are returned to the original payment method within fourteen days of receiving returned goods or evidence of the issue, where applicable.

Data and retention

We process refund-related data to perform the contract and meet legal obligations. Retention aligns with the Privacy Policy.

Security

We verify requests to reduce fraud. Never share payment card details by email.

Your rights

Statutory rights are not limited by this policy. For complaints you may also contact alternative dispute resolution bodies where available.